INFORMATION WE COLLECT
As a visitor, you can browse our website to find out more about our website. You are not required to provide us with any personal information as a visitor.
INFORMATION YOU PROVIDE TO US
We collect your personal information when you express an interest in obtaining information about us or our products and services or otherwise contacting us.
Generally, you control the amount and type of information you provide to us when using our Website. The personal information that we collect depends on the context of your interaction with us and the Website, the choices you make, and the products and features you use. The personal information we collect can include the following:
- Email Address
- Contact Data
When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website. Such information is typically considered non-personal information. We also collect the following:
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website, if any, as well as the name of the website to which you're headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Website.
We employ third-party companies and individuals to facilitate our Website ("Service Providers"), to provide our Website on our behalf, to perform Website-related services, or to assist us in analyzing how our Website is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
HOW WE STORE PERSONAL INFORMATION
Our booking engine - The W15 Collection website and booking engine goes to great measures to ensure that all Personal Information is kept in a secure location, be it a digital database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals within the company have access to this information.
Our Marketing database – W15 Collection maintain a database of guest information that is used for marketing, promotion, and research purposes. Any information sent provides a clear notice of how to discontinue receiving promotional materials.
WHAT PERSONAL INFORMATION MAY BE PROVIDED TO THIRD PARTIES?
As mentioned before in this statement, third parties of W15 Collection will receive personal information only in instances when their services are needed to better serve your needs as a guest. All third parties are contractually bound and will be legally obligated to comply with agreed-upon terms and conditions such as protection of personal information. In exceptional circumstances, personal information may be shared when legal regulations, judicial or official orders may require us to hand data over to the relevant authority or court. However, this is only undertaken within the framework of our legal obligations. Other instances where personal information is shared without your consent are if you have failed to pay the amount due and if your stay has been paid by a third party, then all billing information will be sent to the paying party.
HOW DO I ACCESS MY PERSONAL INFORMATION?
If you wish to know what personal information we may have of you, you can make a request and we will be more than happy to assist you with your requirements. However, in order to protect the personal information of customers, we require that you prove your identity at the time the request is made. You have the option of requesting in person or via letter or email. W15 Collection reserve the right to decline access to your personal information under certain circumstances. If your personal information will not be disclosed, you will be provided with the reasons for this non-disclosure.
HOW LONG IS MY PERSONAL INFORMATION RETAINED?
Your personal information will be stored for the period of time required by law. It may be stored indefinitely by W15 Collection as long as there is a business purpose for doing so. From time to time we may delete your personal information if you have not purchased any products in a number of years.
HOW WILL I KNOW IF THERE ARE CHANGES TO THIS POLICY?